Project Title:
Advancing SMME and NPO Digital Transformation and Capacity Building within the MICT Sector in South Africa
Submitted By:
Neftaly (Southern Africa Youth Project)
A Youth and Community Development Institution Empowering Communities Through Technology, Education, and Skills Development
Address: Neftaly Head Office, Midrand, Johannesburg, South Africa
Email: info@saypro.online
Website: www.saypro.online
Telephone: +27 (0) 11 071 1903
Submitted To:
MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority)
Special Discretionary Grant 2025/2026
Research on SMMEs, NGOs, NPOs, CBOs, and Cooperatives in the MICT Sector
Date of Submission:
October 2025
Table of Contents
2.1. Legal and Institutional Information. 5
2.2. Organizational Experience and Expertise. 6
3. BACKGROUND AND RATIONALE. 6
7. ALIGNMENT WITH NATIONAL AND SECTORAL PRIORITIES. 12
8. SIGNIFICANCE OF THE STUDY. 14
9.4. Data Collection Methods. 20
9.6. Ethical Considerations. 23
9.7. Quality Assurance and Control 23
9.8. Data Management and Security. 23
10. PROJECT IMPLEMENTATION PLAN AND TIMELINE. 24
10.1. Project Phases and Activities. 24
10.2. Project Timeline (Gantt Chart) 27
10.3. Roles and Responsibilities. 28
10.4. Monitoring and Evaluation (M&E) 28
11. EXPECTED OUTPUTS AND DELIVERABLES. 29
12. RISK MANAGEMENT AND SUSTAINABILITY PLAN.. 30
13. PROJECT BUDGET AND RESOURCE ALLOCATION.. 32
Date: 22 October 2025
To:
The Chief Executive Officer
MICT Sector Education and Training Authority (MICT SETA)
P.O. Box 5585
Halfway House
Midrand
1685
Application for the MICT SETA 2025/2026 Special Discretionary Grant: Research Window
Dear Chief Executive Officer,
On behalf of Neftaly (Southern Africa Youth Project), I am pleased to submit our proposal for consideration under the MICT SETA 2025/2026 Special Discretionary Grant – Research Window.
Neftaly is a registered youth and community development institution that empowers individuals, institutions, and communities through education, technology, and innovation-driven development initiatives. Over the past decade, we have successfully implemented multiple projects that align with national and sectoral development priorities, including digital literacy, entrepreneurship, employability skills, and social inclusion.
Through this research proposal titled “Advancing SMME and NPO Digital Transformation and Capacity Building within the MICT Sector in South Africa”, Neftaly aims to contribute to evidence-based decision-making, sectoral growth, and sustainable capacity development for small businesses and nonprofit organizations. The project will assess current challenges, identify growth opportunities, and provide actionable recommendations for strengthening SMME participation in the MICT sector.
Our approach emphasizes inclusivity, practical impact, and collaboration. We will ensure that the research outcomes are policy-relevant, data-driven, and aligned with the MICT SETA’s strategic goals of advancing innovation, transformation, and sector competitiveness.
We are confident that this initiative will deliver meaningful insights to inform policy, strengthen sector capacity, and support South Africa’s broader skills development and digital economy agenda.
Thank you for this opportunity to contribute to the advancement of the MICT sector. We look forward to your positive consideration of our application.
Yours sincerely,
_________________________
Mr. Neftaly Malatjie
Chief Executive Officer
Neftaly (Southern Africa Youth Project)
Email: neftaly@saypro.online
Tel: +27 (0) 11 071 1903
1. INTRODUCTION
The Media, Information and Communication Technology Sector Education and Training Authority (MICT SETA) plays a pivotal role in advancing South Africa’s digital transformation and skills development agenda. Recognizing the vital contribution of SMMEs, NGOs, NPOs, CBOs, and cooperatives in fostering innovation, inclusion, and economic participation, the MICT SETA has opened a Special Discretionary Grant (DG) for Research to address critical knowledge gaps that hinder the effective growth and participation of these entities.
Neftaly (Southern Africa Youth Project) hereby submits this proposal to undertake a comprehensive national research study titled:
“Advancing SMME and NPO Digital Transformation and Capacity Building within the MICT Sector in South Africa.”
This research aims to assess, analyze, and strengthen the role of small and community-based entities in the MICT ecosystem by identifying their skills needs, digital readiness, and innovation potential, and by developing actionable strategies for sustainable development and inclusion.
The proposed study aligns with the objectives of the National Skills Development Plan (NSDP) 2030, the National Development Plan (NDP) 2030, and the MICT SETA Sector Skills Plan (SSP), ensuring a strong contribution toward South Africa’s vision for an inclusive, technology-driven economy.
2. ABOUT SAYPRO
Neftaly (Southern Africa Youth Project) is a youth and community development institution that empowers individuals, institutions, and governments through training, consulting, project management, advisory, and development services.
Neftaly’s mission is to equip youth, women, and marginalized groups with practical skills, entrepreneurial capacity, and access to digital and social innovation opportunities.
2.1. Legal and Institutional Information
- Legal Name: Southern Africa Youth Project NPC (Trading as Neftaly)
- Registration: NPC Reg. No: 2015/111519/08
- SARS Tax Reference: 9896925154
- Physical Address: Midrand, Johannesburg, Gauteng, South Africa
- Website: www.saypro.online
- Email: info@saypro.online
2.2. Organizational Experience and Expertise
Neftaly has extensive experience in skills development, research, community engagement, and innovation projects. The organization has implemented multiple initiatives in partnership with:
- SETAs (HWSETA, Services SETA, MICT SETA),
- Government departments (DSD, NYDA, DTI),
- International organizations (UNICEF, EU, GIZ),
- Local municipalities and corporate sponsors (Microsoft SA, Nedbank Foundation).
Through these partnerships, Neftaly has trained over 45,000 youth across nine provinces in ICT, entrepreneurship, digital literacy, and employability skills.
Neftaly’s monitoring, evaluation, and learning (MEL) framework ensures accountability, data integrity, and impact tracking — key principles that will also guide this research project.
3. BACKGROUND AND RATIONALE
South Africa’s MICT sector is one of the fastest-growing industries globally, yet participation by small and nonprofit entities remains limited. The 2023/24 WSP-ATR reporting cycle revealed that only 5% (1,863 of 31,839) MICT employers submitted Workplace Skills Plans, highlighting a significant underrepresentation of SMMEs and NPOs in formal sector data.
This lack of data creates a knowledge gap that hinders policy-making, funding, and program design. Many small MICT entities, especially community-based organizations, face barriers such as:
- Limited access to training and mentorship opportunities;
- Low digital infrastructure adoption;
- Limited awareness of SETA frameworks and funding mechanisms;
- Challenges in compliance and data reporting; and
- Insufficient collaboration networks and innovation support.
These challenges disproportionately affect youth- and women-led enterprises, constraining inclusive growth and digital participation.
By conducting a comprehensive, evidence-based research study, Neftaly aims to close this gap and support MICT SETA’s strategic goal of building a digitally skilled, innovation-ready workforce and ecosystem.
4. PROBLEM STATEMENT
While the MICT sector is expanding rapidly, there remains a fragmented understanding of the training, technological, and innovation needs of SMMEs, NGOs, NPOs, CBOs, and cooperatives.
Existing datasets fail to capture:
- The real distribution and operational scope of these entities;
- Their participation levels in digital value chains;
- Barriers to accessing SETA training and grants; and
- Opportunities for capacity building through technology adoption.
This gap results in ineffective training interventions, underutilization of discretionary grants, and reduced transformation outcomes in the MICT sector.
Neftaly Solution
Neftaly acknowledges the critical gaps identified in the MICT sector regarding the training, technological, and innovation needs of SMMEs, NGOs, NPOs, CBOs, and cooperatives. To address these challenges, Neftaly proposes a comprehensive, evidence-based, and actionable solution that will enable MICT SETA to optimize skills development interventions, enhance grant utilization, and drive sectoral transformation.
1. Comprehensive Sector Mapping and Profiling
- Conduct a nationwide survey and data collection of SMMEs, NGOs, NPOs, CBOs, and cooperatives across all nine provinces.
- Develop a detailed labour market profile capturing operational scope, workforce composition, technological capabilities, and innovation potential.
- Integrate findings into a centralized database to ensure accurate representation and data-driven planning.
2. Digital Readiness and Technology Adoption Assessment
- Evaluate the current level of digital integration and participation in value chains.
- Identify barriers to technology adoption, including infrastructure, skills gaps, and financial constraints.
- Recommend practical strategies for enhancing digital readiness, enabling entities to participate fully in digital MICT ecosystems.
3. Capacity Building and Skills Development Interventions
- Design customized training programs based on sector-specific skills needs and innovation potential.
- Ensure training addresses practical, hands-on skills, including digital tools, project management, and entrepreneurship.
- Facilitate accessible pathways to SETA discretionary grants, promoting equitable participation across all entity types.
4. Stakeholder Engagement and Strategic Partnerships
- Identify key partners and collaborators, including government agencies, industry associations, and training providers, to strengthen program delivery.
- Develop mentorship and advisory programs linking established MICT sector players with smaller entities to accelerate innovation and sustainability.
5. Monitoring, Evaluation, and Knowledge Management
- Implement a real-time monitoring system to track training participation, grant utilization, and digital adoption outcomes.
- Produce actionable insights and recommendations for continuous improvement, ensuring interventions remain relevant and impactful.
- Share research outputs and best practices with all stakeholders through workshops, reports, and digital platforms.
Expected Impact:
- Improved understanding of the MICT sector ecosystem.
- Increased participation of SMMEs, NGOs, NPOs, CBOs, and cooperatives in training and grants programs.
- Enhanced capacity for technology adoption and innovation.
- Data-driven decision-making enabling more effective, equitable, and sustainable transformation in the MICT sector.
5. RESEARCH OBJECTIVES
Neftaly acknowledges the primary and specific research objectives outlined by MICT SETA and proposes a structured approach to achieve them, ensuring actionable insights and sustainable impact across the MICT sector.
1. Primary Objective – Strengthening Capacity, Digital Readiness, and Innovation
Neftaly will implement a comprehensive study designed to assess and enhance the capacity, digital readiness, and innovation potential of SMMEs, NPOs, NGOs, CBOs, and cooperatives. This will inform targeted skills development programs, enabling these entities to participate effectively in the digital economy and contribute to sectoral transformation.
2. Specific Objectives – Approach and Methodology
- Assess the Ecosystem and Labour Market Profile
- Conduct nationwide mapping of entities across all nine provinces.
- Gather data on operational scope, workforce composition, sectoral distribution, and engagement with digital value chains.
- Identify and Analyze Skills Development and Training Needs
- Deploy surveys, interviews, and FGDs to understand current skills gaps.
- Prioritize training needs based on sector requirements, workforce demographics, and technological trends.
- Evaluate Digital Adoption and Innovation Practices
- Measure the extent of technology integration and participation in digital ecosystems.
- Identify innovation practices, barriers, and opportunities for digital transformation.
- Map Key Stakeholders and Potential Partnerships
- Identify relevant government departments, industry associations, training providers, and funding bodies.
- Establish collaboration frameworks for mentoring, capacity building, and program implementation.
- Determine Barriers and Enablers for Sustainability and Growth
- Assess financial, operational, and regulatory challenges.
- Identify enablers such as access to technology, training, networks, and market opportunities.
- Develop Strategic Recommendations for Training and Development
- Formulate evidence-based, context-specific strategies tailored to each entity type.
- Provide guidance for MICT SETA to implement effective skills development interventions that maximize participation, innovation, and sector growth.
6. RESEARCH QUESTIONS
The research will answer the following key questions:
- What is the current landscape and labour market profile of SMMEs, NPOs, NGOs, and cooperatives in the MICT sector?
- What are their priority training and capacity development needs?
- To what extent have these entities integrated digital technologies in their operations?
- How do they drive innovation within their communities and industries?
- What partnerships and collaborations can enhance their development and sustainability?
- What policy and strategic interventions can MICT SETA introduce to strengthen these entities’ roles in the digital economy?
Neftaly recognizes the critical need to generate actionable insights into the MICT sector’s SMMEs, NPOs, NGOs, CBOs, and cooperatives. The following approach will ensure that all research questions are thoroughly addressed and translated into practical strategies for MICT SETA:
1. Current Landscape and Labour Market Profile
- Conduct nationwide mapping and profiling of all entity types across nine provinces.
- Collect data on size, operational scope, workforce composition, sectoral distribution, and engagement in digital value chains.
- Deliver a comprehensive labour market profile to inform sector planning and skills development initiatives.
2. Priority Training and Capacity Development Needs
- Use surveys, interviews, and focus groups to identify skills gaps and training priorities.
- Analyze findings to determine short-term and long-term training interventions aligned with digital transformation and innovation objectives.
3. Digital Technology Integration
- Evaluate the extent of technology adoption in operations, services, and digital value chains.
- Identify barriers to digital integration and propose strategies for enhancing digital readiness across all entity types.
4. Innovation Practices
- Assess how entities drive innovation in products, services, and processes, including community-based initiatives.
- Highlight best practices and successful models that can be scaled across the sector.
5. Partnerships and Collaborations
- Map existing and potential stakeholders, partners, and networks that can support growth and sustainability.
- Recommend frameworks for strategic collaborations between entities, MICT SETA, industry, and training providers.
6. Policy and Strategic Interventions
- Identify policy gaps and strategic opportunities to strengthen entities’ contributions to the digital economy.
- Provide actionable recommendations for MICT SETA to improve discretionary grants, training programs, and sector-wide capacity development strategies.
Expected Outcome:
Through this research, Neftaly will provide MICT SETA with a holistic understanding of sector dynamics, enabling evidence-based decisions, targeted training programs, and enhanced sectoral transformation.
7. ALIGNMENT WITH NATIONAL AND SECTORAL PRIORITIES
The proposed research aligns with the following frameworks:
- National Development Plan (NDP) 2030 – Building a capable and inclusive workforce.
- National Skills Development Plan (NSDP) 2030 – Outcome 6: Skills development for entrepreneurship and cooperatives.
- MICT SETA Strategic Plan 2025–2030 – Advancing digital transformation and innovation-driven skills development.
- DTIC and DSBD mandates – Promoting SMME development and competitiveness.
- UN Sustainable Development Goals (SDGs) – SDG 4 (Quality Education), SDG 8 (Decent Work), and SDG 9 (Industry, Innovation, and Infrastructure).
Neftaly’s proposed research is fully aligned with both national development goals and sectoral strategies to ensure that outcomes are relevant, actionable, and transformative for the MICT sector. The alignment is as follows:
1. National Development Plan (NDP) 2030
- Supports the building of a capable and inclusive workforce by identifying skills gaps and providing recommendations for targeted capacity building.
- Enhances the economic participation of SMMEs, NGOs, NPOs, CBOs, and cooperatives, particularly in underserved communities.
2. National Skills Development Plan (NSDP) 2030 – Outcome 6
- Addresses skills development for entrepreneurship and cooperatives, enabling entities to access training, grants, and business support.
- Provides evidence-based insights for MICT SETA to design interventions that strengthen entrepreneurship, innovation, and sectoral transformation.
3. MICT SETA Strategic Plan 2025–2030
- Supports the SETA’s mandate to advance digital transformation and innovation-driven skills development.
- Identifies technological adoption gaps and innovation potential, ensuring that sector development strategies are grounded in real-world data.
4. DTIC and DSBD Mandates
- Promotes SMME growth, competitiveness, and sustainability in alignment with government initiatives.
- Enables MICT SETA to coordinate with national departments and agencies to maximize impact on small and medium enterprises.
5. UN Sustainable Development Goals (SDGs)
- SDG 4 – Quality Education: Supports access to relevant skills development programs.
- SDG 8 – Decent Work and Economic Growth: Enhances employment opportunities and business sustainability.
- SDG 9 – Industry, Innovation, and Infrastructure: Encourages innovation, digital adoption, and sectoral growth.
Expected Outcome:
By aligning with these frameworks, Neftaly ensures that the research:
- Delivers strategically relevant insights that contribute to national and sectoral goals.
- Strengthens the capacity, competitiveness, and innovation potential of entities within the MICT sector.
- Provides MICT SETA with actionable recommendations for targeted interventions, sector transformation, and sustainable development outcomes.
8. SIGNIFICANCE OF THE STUDY
This research will generate evidence-based insights to support:
- Policy decisions for the MICT SETA and government stakeholders;
- Training programme design that directly responds to labour market needs;
- Improved participation of small and nonprofit entities in SETA processes;
- Enhanced digital inclusion and technology-driven growth; and
- Increased transformation and sustainability within the MICT ecosystem.
Neftaly recognizes that the MICT sector requires evidence-based interventions to ensure sustainable growth, digital inclusion, and capacity building among SMMEs, NPOs, NGOs, CBOs, and cooperatives. The proposed research is significant because it will generate actionable insights that inform policy, skills development, and sector transformation.
1. Informing Policy Decisions
- Provides robust data and analysis to guide MICT SETA and government stakeholders in designing policies that are relevant, targeted, and impactful.
- Supports decision-making around discretionary grants, training incentives, and sector support programs.
2. Enhancing Training Programme Design
- Identifies specific skills gaps, capacity development needs, and digital readiness of entities.
- Enables the design of tailored training programs that respond directly to labour market demands, ensuring improved employability and productivity.
3. Increasing Participation of Small and Nonprofit Entities
- Encourages greater engagement of SMMEs, NGOs, NPOs, CBOs, and cooperatives in SETA processes, including WSP/ATR reporting and grant uptake.
- Reduces barriers to access and promotes equitable opportunities for sector growth.
4. Promoting Digital Inclusion and Technology-Driven Growth
- Assesses the current level of technology adoption and digital participation across entities.
- Provides strategies to enhance digital capabilities, supporting innovation, efficiency, and competitiveness.
5. Driving Transformation and Sustainability
- Offers insights into barriers and enablers affecting growth, enabling MICT SETA to implement interventions that strengthen resilience and sustainability.
- Contributes to inclusive sector transformation, aligning with national and international development goals.
9. RESEARCH METHODOLOGY
The methodology adopted for this research will be comprehensive, participatory, data-driven, and evidence-based. Neftaly will apply a mixed-methods approach — combining both quantitative and qualitative data collection techniques — to provide a deep understanding of the issues faced by SMMEs, NPOs, NGOs, CBOs, and cooperatives within the MICT sector.
This section outlines the research design, sampling strategy, data collection instruments, analysis procedures, quality assurance, and ethical considerations.
Neftaly will employ a comprehensive, participatory, and evidence-based methodology to ensure robust and actionable insights. The research will combine quantitative and qualitative approaches to provide a detailed understanding of the training, digital, and innovation needs of SMMEs, NPOs, NGOs, CBOs, and cooperatives in the MICT sector.
1. Research Design
- Mixed-Methods Approach: Integrates both quantitative (surveys, structured questionnaires) and qualitative (interviews, focus group discussions, case studies) methods.
- Participatory Approach: Engages sector stakeholders throughout the research process to ensure relevance, ownership, and actionable outcomes.
- Evidence-Based Analysis: Data collection and interpretation will be guided by sectoral frameworks, national priorities, and international best practices.
2. Sampling Strategy
- Target Population: SMMEs, NGOs, NPOs, CBOs, and cooperatives across all nine provinces of South Africa.
- Sampling Technique:
- Stratified Random Sampling: Ensures representation across entity types, geographic regions, and urban-rural distribution.
- Purposive Sampling: Selects key informants, industry experts, and sector leaders for qualitative insights.
- Sample Size: Statistically sufficient to allow generalizable findings while ensuring coverage of all major sub-sectors within MICT.
3. Data Collection Instruments
- Structured Surveys: To capture quantitative data on operational scope, workforce, digital adoption, and innovation practices.
- Key Informant Interviews (KIIs): In-depth discussions with sector leaders, policy-makers, and stakeholders to gain expert insights.
- Focus Group Discussions (FGDs): Interactive sessions with small groups of entities to explore challenges, needs, and opportunities.
- Case Studies: Documenting successful models of innovation, technology adoption, and capacity building.
4. Data Analysis Procedures
- Quantitative Data: Processed using statistical software (SPSS, Excel) to generate descriptive and inferential statistics, trends, and patterns.
- Qualitative Data: Analyzed using thematic coding and NVivo software to identify key themes, barriers, enablers, and innovation practices.
- Triangulation: Combining quantitative and qualitative findings to validate results and ensure accuracy.
5. Quality Assurance
- Pilot Testing: Research instruments will be pre-tested to ensure clarity, relevance, and reliability.
- Data Verification: Double-entry, validation checks, and supervisory oversight to ensure accuracy.
- Regular Reporting: Monthly progress reports to MICT SETA, including updates on challenges, data quality, and emerging findings.
6. Ethical Considerations
- Informed Consent: All participants will be fully informed about the research objectives, procedures, and confidentiality.
- Confidentiality and Privacy: Data will be anonymized and securely stored, compliant with POPIA regulations.
- Voluntary Participation: Participants may withdraw at any time without penalty.
- Institutional Review Board (IRB) Approval: Ethical clearance will be obtained prior to fieldwork.
Expected Outcome:
This methodology ensures rigorous, reliable, and actionable findings, enabling MICT SETA to design evidence-based interventions that strengthen capacity, enhance digital readiness, and drive innovation across the MICT sector.
9.1. Research Design
The study will utilize an exploratory and descriptive research design to capture both numerical data and lived experiences of participants.
The research will be structured into four major phases:
- Phase 1: Desk Review and Literature Analysis
- Review existing research, reports, and policy frameworks from MICT SETA, the National Skills Authority, DHET, DSBD, and Statistics South Africa.
- Identify key data gaps and contextual issues affecting small and nonprofit entities in the MICT sector.
- Phase 2: Quantitative Data Collection
- Conduct large-scale surveys with SMMEs, NPOs, NGOs, CBOs, and cooperatives across the nine provinces.
- Use structured questionnaires to capture demographic data, training needs, digital adoption, and business profiles.
- Phase 3: Qualitative Data Collection
- Conduct key informant interviews (KIIs) and focus group discussions (FGDs) with business owners, employees, SETA representatives, and policymakers.
- Explore nuanced factors such as innovation barriers, sustainability issues, and perceptions of SETA engagement.
- Phase 4: Data Analysis and Synthesis
- Integrate quantitative and qualitative findings to develop evidence-based insights, conclusions, and recommendations.
- Prepare comprehensive reports, including infographics, tables, and visual summaries.
9.2. Target Population
The study will target entities that fall within or interact with the MICT SETA scope. These include:
- Small, Medium, and Micro Enterprises (SMMEs) operating in ICT, telecommunications, media, and electronics.
- Non-Governmental Organisations (NGOs) providing digital education, youth empowerment, and ICT access.
- Non-Profit Organisations (NPOs) engaged in innovation, digital inclusion, and creative industries.
- Community-Based Organisations (CBOs) implementing grassroots digital initiatives.
- Cooperatives involved in media, technology, or communication enterprises.
The total target population is estimated at 31,000+ registered and unregistered entities, as per MICT SETA employer database and CIPC records.
9.3. Sampling Strategy
Given the diversity and size of the sector, the study will adopt a multi-stage stratified sampling approach to ensure fair representation across:
- Nine provinces of South Africa;
- Five sub-sectors (Advertising, Electronics, Telecommunications, Information Technology, and Media & Film); and
- Organizational types (SMMEs, NGOs, NPOs, CBOs, and cooperatives).
Sample Size Estimate
| Category | Estimated Universe | Sample Target | Sampling Method |
| SMMEs | 25,000 | 500 | Stratified Random Sampling |
| NGOs | 2,000 | 200 | Purposive Sampling |
| NPOs | 1,800 | 200 | Purposive Sampling |
| CBOs | 1,500 | 100 | Cluster Sampling |
| Cooperatives | 500 | 100 | Stratified Random Sampling |
| Total | 30,800 | 1,100 respondents | — |
This diverse and representative sample will ensure national coverage and sectoral balance between urban and rural contexts.
9.4. Data Collection Methods
The following data collection methods will be applied:
9.4.1. Literature Review
A comprehensive literature review will assess:
- Sectoral studies and previous SETA research;
- National policy and strategic documents (NSDP, NDP, MICT SSP);
- Labour market analyses and industry trends;
- Global best practices for digital transformation in small entities.
The review will guide questionnaire design and frame analytical benchmarks.
9.4.2. Quantitative Surveys
Surveys will be administered both digitally (online forms) and physically (field questionnaires) to gather structured data on:
- Workforce demographics;
- Skills and training gaps;
- Technology usage and innovation levels;
- Barriers to SETA participation; and
- Sustainability indicators.
Each survey will take approximately 20–25 minutes per respondent.
9.4.3. Key Informant Interviews (KIIs)
KIIs will be conducted with selected stakeholders, including:
- MICT SETA officials and training providers;
- Business development agencies;
- ICT chambers and associations;
- Municipal enterprise development officers;
- Technology incubator managers.
These interviews will focus on strategic insights, policy alignment, and partnership opportunities.
9.4.4. Focus Group Discussions (FGDs)
FGDs (6–10 participants each) will be conducted with entrepreneurs and leaders of community-based and nonprofit entities.
Themes will include:
- Digital readiness;
- Training relevance;
- Innovation barriers;
- Gender and social inclusion;
- Access to funding and mentorship.
FGDs will take place in each province (minimum of 1 per province).
9.4.5. Case Studies
Detailed case studies of successful and emerging MICT-based small enterprises and organizations will be developed to highlight innovation, training success, and local impact models.
These cases will provide qualitative depth and best-practice learning to guide future SETA strategies.
9.5. Data Analysis Plan
9.5.1. Quantitative Analysis
Data will be captured and analyzed using SPSS and Microsoft Power BI.
Descriptive and inferential statistics (e.g., frequency distributions, correlations, regression models) will be used to identify:
- Training needs trends;
- Technology adoption patterns;
- Skills supply-demand gaps; and
- Relationships between digital maturity and enterprise growth.
9.5.2. Qualitative Analysis
All interviews and FGDs will be recorded (with consent), transcribed, and coded using NVivo software.
A thematic content analysis approach will be used to identify recurring themes, perceptions, and recommendations.
9.5.3. Data Integration
Findings from both quantitative and qualitative analyses will be triangulated to ensure:
- Data consistency and reliability;
- Cross-validation of insights; and
- A comprehensive narrative of the MICT ecosystem.
9.6. Ethical Considerations
Neftaly will ensure the study complies with ethical research standards by:
- Securing informed consent from all participants;
- Ensuring confidentiality and data protection;
- Using anonymized datasets for analysis; and
- Following POPIA (Protection of Personal Information Act) requirements.
Ethical clearance will be sought from an accredited Institutional Review Board (IRB) before fieldwork begins.
9.7. Quality Assurance and Control
Neftaly will establish a Research Quality Assurance Framework (RQAF) to ensure high standards throughout the study.
Key Quality Control Measures:
- Training of field researchers to ensure accuracy and consistency;
- Pilot testing of instruments before rollout;
- Daily supervision and review of data collection progress;
- Double-entry verification of quantitative data; and
- Peer review of reports and findings.
A dedicated Quality Control Officer (QCO) will oversee the implementation of all QA processes.
9.8. Data Management and Security
All data will be stored securely using encrypted servers and cloud-based backup systems (Google Workspace and Microsoft OneDrive for Business).
Only authorized project team members will access raw data.
Data will be retained for five years post-project completion, in compliance with South African data governance policies.
9.9. Risk Management Plan
| Potential Risk | Mitigation Strategy |
| Low participation of SMMEs/NPOs | Engage sector associations early; provide digital and in-person participation options |
| Data quality challenges | Strong QA/QC framework; real-time supervision and validation |
| Delays in provincial data collection | Utilize regional partners and research assistants |
| COVID-19 or unforeseen disruptions | Digital data collection tools (Zoom, Google Forms, WhatsApp surveys) |
| Budget or logistical constraints | Phased approach and reallocation flexibility |
10. PROJECT IMPLEMENTATION PLAN AND TIMELINE
The Neftaly research project will be implemented over 12 months, from January 2026 to December 2026, using a phased approach. Each phase aligns with the research methodology and is designed to ensure quality, timely delivery, and maximum impact.
10.1. Project Phases and Activities
Phase 1: Inception and Planning (Month 1–2)
Objective: Establish project foundations, finalize research instruments, and obtain stakeholder approvals.
Key Activities:
- Conduct inception meeting with MICT SETA to confirm project scope, deliverables, and timelines.
- Recruit and train research team and field staff.
- Finalize research methodology and instruments (questionnaires, interview guides, FGD protocols).
- Develop ethical clearance submissions and obtain IRB approval.
- Develop a comprehensive project plan and Gantt chart.
Deliverables:
- Inception report with finalized project plan
- Signed-off research instruments
- Ethical clearance confirmation
Phase 2: Literature Review and Secondary Data Analysis (Month 2–3)
Objective: Conduct a desk review to inform primary research and identify knowledge gaps.
Key Activities:
- Review existing literature, policies, reports, and prior research studies.
- Map existing datasets from MICT SETA, CIPC, and government sources.
- Identify sector trends, skills gaps, digital adoption patterns, and innovation benchmarks.
Deliverables:
- Comprehensive literature review report
- Summary of key research insights to inform survey design
Phase 3: Quantitative Data Collection (Month 3–7)
Objective: Gather structured data from a representative sample of SMMEs, NPOs, NGOs, CBOs, and cooperatives.
Key Activities:
- Distribute online surveys and conduct field-based questionnaires.
- Coordinate with provincial partners for urban and rural coverage.
- Monitor participation rates and data completeness daily.
- Conduct pilot testing of surveys to refine instruments.
Deliverables:
- Completed survey datasets
- Monthly progress reports on response rates and preliminary insights
Phase 4: Qualitative Data Collection (Month 5–8)
Objective: Collect in-depth insights from stakeholders, entrepreneurs, and community-based organizations.
Key Activities:
- Conduct Key Informant Interviews (KIIs) with SETA officials, business development agencies, and innovation incubators.
- Conduct Focus Group Discussions (FGDs) in all nine provinces.
- Develop detailed case studies of successful SMMEs, NGOs, and cooperatives.
Deliverables:
- Transcripts of KIIs and FGDs
- Detailed case studies with lessons learned
Phase 5: Data Analysis and Interpretation (Month 8–10)
Objective: Integrate quantitative and qualitative data to generate actionable insights.
Key Activities:
- Conduct statistical analysis of survey data using SPSS and Power BI.
- Apply thematic content analysis for qualitative data using NVivo.
- Compare data across organizational types, provinces, and sub-sectors.
- Validate findings through internal review and stakeholder feedback.
Deliverables:
- Interim data analysis report
- Visualizations and infographics of key findings
Phase 6: Reporting and Recommendations (Month 10–12)
Objective: Prepare final research outputs and actionable recommendations.
Key Activities:
- Draft full research report (max 60 pages) with executive summary, infographics, and appendices.
- Develop 10-page executive summary highlighting key findings and recommendations.
- Present findings to MICT SETA management and governance structures.
- Submit final report in hard copy and electronic formats.
Deliverables:
- Draft report for MICT SETA review
- Final research report (electronic and hard copy)
- Executive summary (10 pages)
- Presentation slides for stakeholder briefing
10.2. Project Timeline (Gantt Chart)
| Project Phase | Months 1-2 | Months 2-3 | Months 3-7 | Months 5-8 | Months 8-10 | Months 10-12 |
| Inception & Planning | ■■■■■ | |||||
| Literature Review | ■■■ | |||||
| Quantitative Data Collection | ■■■■■■ | |||||
| Qualitative Data Collection | ■■■■■ | |||||
| Data Analysis & Interpretation | ■■■■ | |||||
| Reporting & Recommendations | ■■■■ |
Legend: ■ = Active Phase
10.3. Roles and Responsibilities
| Role | Responsibility |
| Project Leader (Puluko Graham Nkiwane, CMO) | Overall project management, stakeholder engagement, report approval |
| Research Manager | Supervision of research team, quality assurance, data analysis |
| Field Coordinators | Oversight of provincial data collection, team coordination |
| Data Analysts | Quantitative and qualitative data processing and reporting |
| Administrative Staff | Logistics, documentation, and communication support |
| MICT SETA Liaison Officer | Feedback, sign-off on instruments, and periodic reviews |
10.4. Monitoring and Evaluation (M&E)
Monitoring and evaluation will be embedded throughout the project to ensure accountability and quality. Key M&E activities include:
- Weekly progress reviews during fieldwork.
- Monthly reporting to MICT SETA with updates on survey completion and preliminary findings.
- Quality audits of data collection processes.
- Stakeholder validation workshops to confirm findings and recommendations.
11. EXPECTED OUTPUTS AND DELIVERABLES
The Neftaly research project will produce comprehensive, actionable, and high-quality outputs aligned with MICT SETA requirements. These deliverables will ensure that research findings are evidence-based, user-friendly, and directly applicable to program design, policy formulation, and skills development interventions.
11.1. Inception and Planning Deliverables
- Inception Report: Includes finalized research methodology, sampling plan, timelines, and risk mitigation strategies.
- Signed-off Research Instruments: Surveys, interview guides, and FGD protocols approved by MICT SETA.
- Ethical Clearance Certificate: Approval from accredited Institutional Review Board (IRB).
11.2. Literature Review Deliverables
- Comprehensive Literature Review Report: Summarizes existing sector research, policies, trends, and gaps.
- Policy and Strategy Alignment Report: Maps MICT SETA strategic goals against national priorities and sector needs.
11.3. Data Collection Deliverables
- Completed Surveys: Digitally and physically captured datasets from SMMEs, NGOs, NPOs, CBOs, and cooperatives.
- Interview and FGD Transcripts: Full transcripts with thematic coding for analysis.
- Case Study Documentation: Detailed examples of successful or innovative sector initiatives.
11.4. Data Analysis Deliverables
- Quantitative Data Analysis Report: Charts, tables, and infographics illustrating sector trends, skills gaps, and digital adoption.
- Qualitative Analysis Report: Thematic insights from KIIs, FGDs, and case studies.
- Triangulated Findings Report: Integrated narrative of quantitative and qualitative results with key patterns and sector insights.
11.5. Reporting Deliverables
- Draft Research Report: For MICT SETA review prior to finalization.
- Final Research Report: Maximum 60 pages with:
- Executive Summary (10 pages)
- Detailed analysis
- Infographics, tables, and charts
- Recommendations and actionable strategies
- Presentation Slides: For stakeholder and MICT SETA management briefings.
- Fieldwork Documentation: All completed instruments, transcripts, datasets, and supporting materials in digital and hard copy formats.
12. RISK MANAGEMENT AND SUSTAINABILITY PLAN
Neftaly recognizes that risk management and sustainability are critical to ensuring the success and long-term impact of this research.
12.1. Risk Management Plan
| Risk | Impact | Mitigation Strategy |
| Low participation from SMMEs/NPOs/NGOs | Medium | Early engagement through sector associations, incentives for participation, multi-channel surveys (online & field) |
| Delays in provincial fieldwork | High | Recruit regional coordinators and local research assistants, contingency scheduling |
| Data quality or inconsistency | High | QA/QC framework, daily supervision, pilot testing, double-entry verification |
| COVID-19 or unforeseen disruptions | Medium | Use online surveys, Zoom FGDs, and WhatsApp-based data collection |
| Budget overruns | Medium | Flexible allocation, phased resource deployment, continuous monitoring |
| Ethical or legal issues | Low | Obtain IRB approval, comply with POPIA, maintain informed consent protocols |
Neftaly will actively monitor and address risks throughout the project lifecycle, reporting any issues promptly to MICT SETA.
12.2. Sustainability Plan
The research outcomes will be designed for long-term impact and practical application beyond the project’s lifespan:
- Capacity Building for Entities:
- Recommendations will include training toolkits, digital adoption strategies, and innovation frameworks for SMMEs, NGOs, NPOs, CBOs, and cooperatives.
- Policy and Program Integration:
- Findings will inform MICT SETA’s training programs, discretionary grants allocation, and sector skills development strategies.
- Stakeholder Engagement:
- Key stakeholders identified during the study will be engaged as ongoing collaborators, creating networks for mentoring, capacity building, and digital innovation.
- Knowledge Dissemination:
- Reports and findings will be shared through workshops, webinars, and sector conferences, ensuring accessibility to all relevant stakeholders.
- Evidence-Based Decision Making:
- Data-driven insights will allow MICT SETA and partner organizations to design effective, context-specific interventions that address the sector’s unique challenges.
- Digital Repository:
- All data and findings will be archived digitally, enabling future reference, longitudinal studies, and continuous improvement.
12.3. Value Addition to MICT SETA
This project will directly strengthen MICT SETA’s mandate by providing:
- Accurate labour market data for small and nonprofit entities;
- Clear identification of training needs and digital skills gaps;
- Sector-specific insights for SMME growth, innovation, and sustainability;
- Strategic recommendations for policy, partnership, and funding alignment;
- A replicable methodology for ongoing research and monitoring of sector development.
13. PROJECT BUDGET AND RESOURCE ALLOCATION
The Neftaly research project will be implemented over 12 months, with resources allocated to ensure efficiency, quality, and accountability. The budget covers human resources, travel, fieldwork, data analysis, reporting, and stakeholder engagement.
13.1. Budget Summary
| Cost Category | Description | Estimated Cost (ZAR) |
| Personnel | Project Leader, Research Manager, Field Coordinators, Data Analysts, Administrative Staff | 1,200,000 |
| Fieldwork & Data Collection | Provincial travel, accommodation, per diems, equipment, and consumables | 850,000 |
| Survey Tools & Software | SPSS, NVivo, Power BI licenses, online survey platforms | 120,000 |
| Stakeholder Engagement | Workshops, FGD logistics, presentations, printing | 180,000 |
| Reporting & Documentation | Draft & final reports, executive summary, infographics, hard copy production | 150,000 |
| Contingency (5%) | Risk mitigation for unforeseen expenses | 130,000 |
| Total Estimated Budget | 2,630,000 |
13.2. Human Resource Allocation
| Role | Responsibility | Full-Time Equivalent (FTE) |
| Project Leader | Overall project oversight, stakeholder liaison, report approval | 1 FTE |
| Research Manager | Supervision of data collection, analysis, QA/QC | 1 FTE |
| Field Coordinators (9 provinces) | Coordination of provincial data collection | 9 FTE (1 per province) |
| Data Analysts | Quantitative and qualitative data analysis | 2 FTE |
| Administrative Support | Logistics, communication, documentation | 2 FTE |
13.3. Resource Allocation Notes
- Travel and Logistics:
- Field coordinators and research assistants will cover both urban and rural areas to ensure national representation.
- Travel budgets include flights, fuel, accommodation, and per diems.
- Technology and Tools:
- Software licenses for SPSS, NVivo, Power BI will be procured for data management and analysis.
- Online survey tools and tablets will be used to facilitate real-time data collection.
- Workshops and Presentations:
- Stakeholder workshops and provincial FGDs will be held to validate findings and ensure buy-in.
- Materials will include printed handouts, PowerPoint presentations, and visual reports.
- Contingency:
- A 5% contingency has been included to cover unforeseen expenses and ensure smooth project execution.
14. CONCLUSION
Neftaly is uniquely positioned to deliver this MICT SETA Special Discretionary Grant Research Project due to its:
- Extensive Experience: Over a decade of implementing skills development, youth empowerment, and digital inclusion projects across South Africa.
- National Reach: Proven capacity to operate in all nine provinces with both rural and urban coverage.
- Expertise in Research and Analysis: Skilled personnel in quantitative and qualitative research, data management, and reporting.
- Alignment with MICT SETA Priorities: The project supports national skills development goals, sector transformation, and digital inclusion strategies.
- Sustainability and Impact: The research will deliver actionable recommendations, build organizational capacity, and foster long-term partnerships.
By funding this project, MICT SETA will gain a comprehensive understanding of the MICT sector ecosystem, enabling evidence-based decisions, targeted skills development interventions, and enhanced sector growth and sustainability.
Neftaly is committed to quality, accountability, and impact, and looks forward to partnering with MICT SETA to advance SMME and NPO digital transformation and capacity building in the MICT sector.
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